Streetwise Guitars

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Returns policy details

At Streetwise Guitars we pride ourselves in offering you excellent service and we understand the importance of customer satisfaction.

Firstly, please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or paypal order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, it will be required in the event of any after-sales enquiry.

We are quite happy to accept returns if you are not completely pleased with your product, as long as it is returned to us in the same condition and packaging sent to you and we have been contacted within 14 days of receiving the product by e-mail or phone,

UNWANTED ITEMS:- If you wish to exchange the item or return for a refund: We must receive the returned item as soon as possible from the date of delivery. The returned item must be in the same condition as it was sent, complete with all included accessories & original packaging. Prior to returning the item please contact us via E-mail or 01709 522661. Please attach a note with your Name and the reason why you are returning the item. Returns without any note may result in your refund payment being delayed. Buyers are responsible for return postage costs.

In the unfortunate circumstance that an item arrives damaged or faulty we request that you contact us via E-mail or telephone on 01709 522661 within 3 days of delivery. We will then endeavour to resolve the issue as quickly as possible.

As soon as we receive the returned item, we will refund the card you made the original purchase with. For security reasons we cannot refund a different credit/debit card from the one you placed the original order with and we can only send out replacement products to the delivery address specified in the original order. Please also note that we do not refund the delivery cost (if any) unless the product is damaged or faulty.

Please note: We will not be responsible for any damage incurred to the goods on their way back to us, please ensure the goods are packaged appropriately. A stocking in fee may be applied when goods are not returned back to us in their original, unused condition.

Please make sure that returned items are dispatched to the right address

Streetwise Guitars. 45 Swallow Crescent, Rawmarsh, Rotherham, S62 5HX Tel 01709 522661 Email: returns@streetwiseguitars.co.uk



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